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• Increasing demand for high user productivity, coupled with limited resources, could pose as a huge challenge for your business, especially in a widely distributed environment. As the frontline of digital change, the quality of technology and support rendered at the workplace is influential in driving your organization’s digital transformation.
  
  We deliver the capabilities you need to automate mundane tasks and provide unified support to your end users.

  

• Managed Service Desk

  Build customer confidence and enhance end-user experience with a resilient service desk supported by professionals, certified with ITIL V3 Foundation. Foster digital dexterity within your organization enabled by a timely support services 24/7, enhanced with a real-time ticketing system to help your case reach its desired resolutions.
  
  Delivering on-demand IT support to your end-users via NEC’s “Virtual Hands” remote control technology, we help to take control of the situation remotely, allowing for effectively resolution of common IT issues during the first call to our Service Desk, reducing the need for on-site visits.

  Modern Service Desk | Virtual Assistant | Remote Desktop Support

  

• Managed Workplace

  Connecting people, technology and information in a secured and ubiquitous environment, we deliver a wide range of digital workplace capabilities for your employees, right at their fingertips. NEC Managed Workplace helps to boost productivity and enhance agility with secured access centrally managed data and applications, from anywhere, on any device.
  
  We help to provide the support your employees’ need to excel, even when they are working remotely. Maintain a stable and uniform operating environment for your users, with regular deployment of critical updates and timely software rollout through a centralized distribution point.

  Virtual Desktop Infrastructure | Modern Device Management | Software Packaging & Distribution

  

• Managed Asset

  Overseeing the life cycle of your IT equipment, NEC Managed Asset supervises equipment inventory, providing up-to-date information to eliminate waste and improve asset utilization. We help you manage your IT environment proactively to optimize the value generated from them. Providing a holistic overview on all of your assets, NEC Managed Asset delivers value with assets optimization, enabled with stringent tracking of assets flow. Aside from physical devices, we provide the means to track software applications, allowing for better utilization and license cost reduction.
  
  We help you to govern your assets with a centralized record, providing better visibility over its condition regardless whether your employees are working remotely or from an office.

  Asset & Configuration Management

  

• Managed Tools

  We provide the tools you need to engage and empower your employees at work, no matter where they work. Power your digital transformation with extensive insights on your employees’ daily experience with the digital workplace.
  
  Ascertain how your users fare and solve business-impacting outrage with improved clarity over the delivery chain. Simplify management process with a single, unified endpoint management suite to discover everything that touches your network, automate software delivery and increase login performance.

  Unified Endpoint Management | Digital Experience Monitoring