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NECare Support Services

NECARE Support Services is a complete end-to-end platform designed to ensure that your retail operations run smoothly on a day-to-day basis, as our nationwide team is here to assist you 24/7. It provides a range of services, including IT consultations, full-scale system deployment, and ongoing operations. These services are especially tailored to meet your requirements which are constantly evolving, whether is for single stores or large chain operations.

Features & Offerings for NECARE Support Services

1. IT Consulting & System Integration

  • Strategic planning and consulting for retail IT infrastructure
  • Custom system architecture for chain store operations

2. Store System Operations & Maintenance

  • Deployment and maintenance of POS systems

3. Hardware Lifecycle Management

  • 24x7 Technical Helpdesk Support (Voice, email, self-service portal and Chatbot)
  • Full support for hardware deployment, maintenance, and upgrades
  • Spare Parts Inventory Tracking
  • Preventive Maintenance Services

4. Field and Technical Support

  • 24x7 Nationwide On-Site Hardware Support
  • On-site and remote support for hardware and software issues
  • Hardware deployment, relocation, and decommissioning services
  • Dedicated Service Delivery Manager to manage response and SLA

If you are interested, please contact us.