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NECare Support Services


NECARE Support Services is a complete end-to-end platform designed to ensure that your retail operations run smoothly on a day-to-day basis, as our nationwide team is here to assist you 24/7. It provides a range of services, including IT consultations, full-scale system deployment, and ongoing operations. These services are especially tailored to meet your requirements which are constantly evolving, whether is for single stores or large chain operations.
Features & Offerings for NECARE Support Services

1. IT Consulting & System Integration
- Strategic planning and consulting for retail IT infrastructure
- Custom system architecture for chain store operations
2. Store System Operations & Maintenance
- Deployment and maintenance of POS systems
3. Hardware Lifecycle Management
- 24x7 Technical Helpdesk Support (Voice, email, self-service portal and Chatbot)
- Full support for hardware deployment, maintenance, and upgrades
- Spare Parts Inventory Tracking
- Preventive Maintenance Services
4. Field and Technical Support
- 24x7 Nationwide On-Site Hardware Support
- On-site and remote support for hardware and software issues
- Hardware deployment, relocation, and decommissioning services
- Dedicated Service Delivery Manager to manage response and SLA
If you are interested, please contact us.